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Ravinder Singh
Regional Program Manager Asia Pacific @BCD Travel
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WORK HISTORY
Regional Program Manager Asia Pacific @BCD Travel
SG
As a program manager, I oversee the client business relationship, ensuring that program management products and technology tools are maximized for added value.• Communicate clients’ objectives and unique requirements to Customer Service, Finance, and IT teams. Following formal client reviews, I provide specific feedback.• Address escalated customer service issues and ensure service shortfall procedures are communicated to and reviewed with Customer Service teams.• Develop client communication strategies to keep clients informed of industry-related changes and innovations.• Create detailed Business Plans to meet client objectives and expectations, implementing strategies to measure service delivery and cost savings achievements against benchmarks.• Manage all client reporting requirements, including MI, financial, service levels, and customer service delivery.• Using MI data, monitor and measure client performance against agreed objectives.• Conduct quarterly Client Reviews, showcasing achievements in direct and indirect added value, along with financial and customer service benefits.• Benchmark client’s supplier arrangements against industry and best-in-class levels.• Closely monitor account payment outstanding status, promptly alerting stakeholders to any overdue payments, process changes, or client arrears, coordinating to resolve outstanding payments.
EDUCATION
Hemwati Nandan Bahuguna Garhwal University
B.Sc, Physics, Mathematics & Computer Application
Skyline Business School
MBA, Marketing & Sales
ABOUT RAVINDER SINGH
A Computer Application graduate with an MBA in Sales & Marketing, I have over 16 years of experience in client management. Currently, working with BCD Travel, one of the largest global travel management companies, I am a part of Program management team, BCD Singapore. My career includes working with renowned brands such as Citibank, HDFC Bank, and spending nearly a decade with YATRA.Com, a leading travel conglomerate listed on Nasdaq
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