Ravinder Malik
Customer Success Manager | Enterprise IT & SaaS Sales | Building Strategic Partnerships | Driving Digital Transformation & Revenue Growth in Global Markets
- Role
- Customer Experience & Success Manager at AgreeYa Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ravinder Malik
Continuous goal & results-driven sales professional with over 13+ years of focused…
Experience
Customer Experience & Success Manager
Aug 2022 — Present · Noida, IN
Customer Success: Working as a Customer Success–Product Manager for QuickApps and Migration Services, leading digital transformation initiatives for U.S. and European enterprise customers. QuickApps a \'No-Code\' solution designed to transform the SharePoint experience and maximize ROI. With pre-built web apps and ready-to-use templates, it enables organizations to rapidly automate, build, and customize complex business applications on SharePoint (On-Premises or Online)• Customer Concern: Collaborated with Engineering teams to design, implement, and deliver customer demos for QuickApps solutions, leading successful onboarding and driving adoption across the business unit. Ensured seamless deployment aligned with customer objectives, delivering measurable ROI and accelerating time-to-value.• Executive Engagement: Develop and deliver compelling value propositions for tailored technologies-QuickApps to C-level executives, serving as the foundation for strategic technology decisions. Effectively communicate how our solutions enable scalable digital transformation across the customer’s organization.• Market Trend and Analysis: Continuously track industry trends, competitive dynamics, and customer behavior to translate market insights into actionable strategies—enabling customers to adapt to evolving market conditions through relevant recommendations, technology education, and IT roadmap alignment, ultimately reducing customer churn.• Product Awareness: Promote and support the adoption of QuickApps solutions and migration services by collaborating with the engineering team—driving product demonstrations, assisting in customer training, developing adoption strategies, and creating product documentation to enhance client engagement and satisfaction.
Education
Staffordshire University
Bachelor of Engineering - BE
Birmingham City University
Master's degree in Technology and Management for Business
Skills
- New Business Development
- Market Research
- Business Planning
- Crm
- Business Strategy
- Business Development
- Vendor Management
- Pre-Sales
- Account Management
- Team Management
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