Ravinder Malik

Customer Experience & Success Manager @AgreeYa Solutions

Noida, IN

Customer Success: Working as a Customer Success–Product Manager for QuickApps and Migration Services, leading digital transformation initiatives for U.S. and European enterprise customers. QuickApps a \'No-Code\' solution designed to transform the SharePoint experience and maximize ROI. With pre-built web apps and ready-to-use templates, it enables organizations to rapidly automate, build, and customize complex business applications on SharePoint (On-Premises or Online)• Customer Concern: Collaborated with Engineering teams to design, implement, and deliver customer demos for QuickApps solutions, leading successful onboarding and driving adoption across the business unit. Ensured seamless deployment aligned with customer objectives, delivering measurable ROI and accelerating time-to-value.• Executive Engagement: Develop and deliver compelling value propositions for tailored technologies-QuickApps to C-level executives, serving as the foundation for strategic technology decisions. Effectively communicate how our solutions enable scalable digital transformation across the customer’s organization.• Market Trend and Analysis: Continuously track industry trends, competitive dynamics, and customer behavior to translate market insights into actionable strategies—enabling customers to adapt to evolving market conditions through relevant recommendations, technology education, and IT roadmap alignment, ultimately reducing customer churn.• Product Awareness: Promote and support the adoption of QuickApps solutions and migration services by collaborating with the engineering team—driving product demonstrations, assisting in customer training, developing adoption strategies, and creating product documentation to enhance client engagement and satisfaction.

Staffordshire University

Bachelor of Engineering - BE

Birmingham City University

Master's degree in Technology and Management for Business