Rashmita Sahu
Senior Analyst Wfm @IntouchCX
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WORK HISTORY
Senior Analyst Wfm @IntouchCX
Hyderabad, IN
Basic knowledge of IEXAnalyse and Manage Call Volume in Real Time to ensure ServiceLevels are met on a daily, weekly and monthly basis.Analyse call volume patterns in Real Time to Optimize work shifts,breaks and lunches.Working with numbers, data analysis and reporting.Send out regular performance updates including interval andintraday SVLs,% to forecast, ASA, and callouts.Good working knowledge of Microsoft Excel.Ability to exhibit professionalism.
EDUCATION
Kendriya Vidyalaya
10th
Kendriya Vidyalaya
12th
Berhampur University
Bachelor of Business Administration - BBA
ABOUT RASHMITA SAHU
Workforce Management Analyst
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