Christopher Picard
Senior Operations Manager @IntouchCX
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WORK HISTORY
Senior Operations Manager @IntouchCX
EDUCATION
University of Maine
Business Administration and Management, General
ABOUT CHRISTOPHER PICARD
Highly motivated professional with a demonstrated history of working in the contact center industry. Skilled in Customer Engagement and Retention, Business Strategy and Development, P&L management, and Call Center Operations.Specific expertise in BPO Operations include RFIs, RFPs, Pricing Models, Budget Analysis, Metrics such as Efficiency, Quality CSAT and Resolution Rates, and Strategic PartnershipsSpecific expertise in Call Center management include Recruiting, Onboarding, Employee Retention, Incentive Programs and Employee Advancement Initiatives.
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