Ashrit Chattani
Operations Team Lead @IntouchCX
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WORK HISTORY
Operations Team Lead @IntouchCX
AZ, US
Led a 15-member operations team to sustain performance across KPIs by managing schedules, priorities, and day-to-day operational risks.• Analyzed manual reporting workflows, gathered stakeholder requirements, and owned delivery of improvements to reduce delays and data inconsistencies.• Designed and launched automated EOD reporting and coaching workflows using Apps Script and Sheets, saving 50+ hours per month.• Owned end-to-end EOD reporting delivery, reducing manual effort by 70% and ensuring on-time KPI visibility for leadership.• Served as the primary coordination point between clients, internal teams, and partner BPOs to align deliverables and resolve reporting issues.
EDUCATION
Amity University
Bachelor of Technology - BTech, Computer Science Engineering
ABOUT ASHRIT CHATTANI
Project Manager with ~2 years of experience leading cross-functional operational initiatives across reporting, automation, and process improvement. I specialize in translating ambiguous problems into structured solutions through requirements analysis, stakeholder coordination, and end-to-end project delivery.Experienced in workflow automation, KPI reporting, and scalable system design using Google Apps Script, Google Sheets, and Looker Studio. Actively seeking Project Manager and Business Analyst roles focused on execution, clarity, and measurable impact.
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