Rashida Outen
Manager, Application Support
- Role
- Manager, Application Support at H.W. Kaufman Group
- Location
- Farmington, MI, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
Experience
Manager, Application Support
Mar 2022 — Present
Education
New Horizons Computer Learning Center
Certification of Completion, Information Technology Infrastructure Library (ITIL) Foundations 2011 Edition
2014 — 2014
Northwestern High School (Detroit)
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
1990 — 1994
Michigan State University
B.A., Telecommunications
1994 — 1999
Skills
- Help Desk Support
- Customer Service
- Training
- General Insurance
- Leadership Development
- Property & Casualty Insurance
- Sql
- Risk Management
- Process Improvement
- Requirements Analysis
- Employee Training
- Program Management
- Commercial Insurance
- Business Analysis
- Troubleshooting
- Business Process
- Managing Database
- Regression Testing
- Vendor Management
- Team Building
- Test Cases
- Analysis
- Powerpoint
- Microsoft Excel
- Html
- Coaching
- Data Analysis
- Business Process Improvement
- Underwriting
- Access
- System Testing
- Requirements Gathering
- Insurance
- Outlook
- User Acceptance Testing
- Microsoft Office
- System Administration
- Employee Benefits
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