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Raphael Borges de Oliveira
Program Manager @Austral Education Group
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WORK HISTORY
Program Manager @Austral Education Group
São Paulo, BR
I am thrilled to serve as a Program Manager at Austral Education Group, the leader in educational travel and academic programs. In this role, I leverage my 15 years of experience in international education to design and manage high-impact, immersive itineraries for MBA, EMBA, and executive students visiting Brazil.My mission is to bridge the gap between global academic theory and regional business reality. I am responsible for the end-to-end orchestration of academic, business, and cultural components, ensuring every program provides a deep, authentic dive into the Brazilian economic landscape.Key areas of my work include:Academic & Business Curation: I design complex itineraries that feature visits to leading companies, government agencies, and non-profits, ensuring the content aligns with the specific learning objectives of international universities.Executive Relationship Management: I maintain daily engagement with high-level business executives and leaders across Brazil, facilitating networking opportunities and high-caliber presentations for our visiting cohorts.Strategic Planning: Collaborating closely with clients and commercial managers to build proposals that are both logistically seamless and academically challenging.On-the-Ground Facilitation: I accompany international groups during their programs, facilitating business discussions and managing cultural experiences—from museum visits to sporting events—to ensure a holistic view of the region.Operational Excellence: Using tools like Salesforce, Slack, and G-Suite, I manage the intricate details that lead to superior client satisfaction and program success.I am passionate about creating dynamic, multicultural experiences that drive professional development for students and strengthen the ties between international academia and the Brazilian business community.
EDUCATION
FAESA
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Senac Brasil
Technical Course, Interior Design
Senac Brasil
Programa de Extensão, Gerência Comercial
Digital Marketing Institute
International Certificate , Digital Marketing
ESPM
Certificação Internacional, International Marketing
PUC Minas
Executive MBA, Marketing & Sales
SKILLS
ABOUT RAPHAEL BORGES DE OLIVEIRA
With 14 years of experience in commercial and sales roles, I am a seasoned professional in both B2B and B2C channels. My career spans across large companies where I\'ve honed my skills in Marketing & Sales, customer service, and sales force operations.Key Expertise- Passionate about international education, marketing, and sales- Proven track record in managing product portfolios for ESL and Higher Education sectors- Skilled in developing and executing strategic marketing initiatives- Expertise in change management and incident resolution- Strong ability in team management and leadership.Professional Highlights- Developed effective strategies for the international education sector- Successfully executed international recruitment campaigns, driving significant growth- Provided exceptional customer success support, ensuring high client satisfaction and loyalty.Personal Attributes- Strong ability to manage people- Communicative, creative, adaptable to new environments, and results-oriented with a focus on excellence- Personal and professional experiences abroad through leisure, study, and business trips to Germany, Spain, Australia, New Zealand, Mexico, Argentina, Chile, Colombia, Canada, and the United States- Experience in support, customer service, negotiation, and international business with countries in North America, Latin America, Europe, and Oceania.Known for my creativity, adaptability, and result-oriented mindset, I thrive in dynamic and international environments and am committed to driving business growth and excellence. Fluent in Portuguese, English, and Spanish, I bring a global perspective to my work and am always eager to embrace new challenges.
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