Rakshita Shukla
Technical Support Specialist @TP
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WORK HISTORY
Technical Support Specialist @TP
Jaipur, IN
Provide prompt and accurate solutions to customer issues. Have excellent communication skills to explain technical concepts to non-technical users. Diagnose and troubleshoot customer issues. Escalate unresolved issues to higher levels of support when necessary. Maintain a record of customer interactions, issues, and resolutions in a CRM system. Ensure confidentiality and security of customer information. Participate in ongoing training sessions to enhance skills and efficiency
EDUCATION
DR VIRENDRA SWARUP INSTITUTE OF COMPUTER STUDIES, KANPUR
Bachelor of Business Administration - BBA
ABOUT RAKSHITA SHUKLA
I am a customer service and operations professional with 4.5 years of experience in…
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