Rakesh Upadhyay

WORK HISTORY

EDUCATION

ABOUT RAKESH UPADHYAY

With 18 years of experience in IT service management, ranging from consultant roles to service delivery management, I bring a holistic perspective to optimizing IT operations and client engagement. My expertise encompasses SAP Basis, Security, GRC, IDM, SAP ERP, SAP HANA, Solution Manager, BTP, Unix/Linux, Disaster Recovery, and database management.In my current role as Principal Client Delivery Manager at Enterprise Cloud Services and Cloud Application Services for ANZ region, I am responsible for managing key client relationships, driving service delivery excellence, and leading diverse teams across sectors such as public services and utilities. My role involves:Client Relationship Management: Building and maintaining strong client partnerships to understand and meet their evolving needs.Service Delivery Optimization: Enhancing service processes and performance to ensure high-quality outcomes and client satisfaction.Team Leadership: Leading and mentoring teams to achieve operational excellence and foster a collaborative work environment.I am enthusiastic about connecting with others to explore how my extensive experience and skill set can contribute to new opportunities and drive exceptional results. I am committed to creating a collaborative atmosphere that supports both individual growth and collective success.Let’s discuss how we can work together to achieve remarkable success.