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Rakesh Rajagopalan
Head of Operations @Cognizant
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WORK HISTORY
Head of Operations @Cognizant
Guadalajara, MX
Led cost-saving initiatives, cutting operational expenses by $3M annually while maintaining service excellence.*Optimized resource allocation, resulting in a 25% boost in EBITDA year-over-year.*Spearheaded operational strategies that led to a 20% increase in revenue and 15% improvement in profit margins.*Analyzed resource utilization and workforce allocation, reducing bench time by 20% and increasing billable hours.*Established strong operational governance frameworks, ensuring audit readiness and risk mitigation.*Ensured 100% adherence to compliance requirements, including ISO, GDPR etc.*Managed a team of 10 senior leaders, overseeing daily operations across Service lines and verticals ensuring alignment with company goals.*Played a pivotal role in scaling operations during a period of rapid growth, expanding employees headcount by 25% and entering new markets.*Developed and implemented systems for continuous improvement, resulting in increased productivity and reduced process bottlenecks.*Collaborated with Country Head and executive team to define long-term strategic goals, providing operational insight and leadership
EDUCATION
University of Madras
Bachelor of Arts - BA, Economics
ABOUT RAKESH RAJAGOPALAN
With 17+ years of experience in the IT/ BPS industry, I have acquired a tremendous amount of hands on and BPS delivery, operations, and transformation knowledge. My current objective is to apply my knowledge and experience to help lead BPS portfolio to a new level of success and guide towards a new age of simple and advanced transformations.I have acquired a particular skill set to process and evaluate situations in a structured manner, solving client issues or requirements. I believe in adding value to a client and building relationships. Track record of tackling and solving tough business and technical problems. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas.Currently TCS’s Transformation Head at Nearshore Mexico, in charge of empowering clients in their growth & transformation aspirations through simple, agile, and personalized processes, tailored solutions for different customer journeys, and fostering innovation and best practices - in both strategies and values. Previously, led the innovation strategy to execution, purposeful growth, and cost optimization efforts for critical client engagements. Prior to that was Head of BPS Delivery, Operations and G&T for a large investment bank, leading the customer\'s strategy for performance & global deliverables, managing $10 million revenue portfolio. Expertise in setting departmental goals to support company’s strategy and leading international teams through change and transformation in challenging environments.Proficiency in financial reporting with the proven ability to ensure full compliance. Specialist in management reporting, financial analysis, accounting, governance, assurance, budgeting, risk management and controls.Proven critical thinker, understands concepts of continuous improvement and advocates for change both in business processes and within technological function.Strong personal drive and persistence with a clear focus on how transformation lead can partner with the business to deliver growth & profit objectives, takes personal accountability, and thrives in highly pressurized and challenging working environments.Top Skills: BFSI • Capital Markets • Financial Advisory • Investment Management • Wealth Management • Service Desk • Contact Center • Transformation • Profitable Growth • Business Strategy • Delivery • Operations • Innovation • Customer Retention From a educational standpoint holding a bachelor’s degree in economics from Madras University and is a certified Lean Six Sigma specialist.
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