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Rajiv Venugopal
Senior Associate Consultant @PwC
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WORK HISTORY
Senior Associate Consultant @PwC
Bengaluru, IN
Industry exposure – Healthcare, Fintech, TelecomEnterprise Architecture• Created enterprise-level architecture view• Conducted application mapping and contributed to maturity scoring for business capabilities and technical components• Co-created questionnaire and scoring model for future state architecture evaluation; drove discussions on contact center automation• Developed model architecture for Voice over Network Slicing in BizzDesign EA softwareProgram / Project Management• Solution development: Led a team of 2 to develop an omni-channel customer interaction solution, coordinating with 10+ dispersed teams; drove executive-level program status discussions.• Enterprise architecture: Drove EA programs including establishing the Enterprise Architecture Board, defining review processes, identifying business capabilities and technical components, conducting maturity scoring, and analyzing future state architecture.• Telecom network resiliency assessment: Oversaw 4 workstreams to reduce network downtime: Network Redundancy, Maintenance & Upgrades, Third-party assessment, and Root Cause Analysis; led vendor analysis development and proposed solutions for identified gaps.IT Workforce Transformation• Defined scope of roles and responsibilities for members within the revised IT org structureThought leadership• Co-authored a C-suite targeted whitepaper highlighting considerations, implementation, impact and trends pertaining to Generative Al
EDUCATION
The Indian High School, Dubai
12th grade, Commerce
SYMBIOSIS INTERNATIONAL UNIVERSITY
M.B.A (Marketing), Marketing
Loyola College, Chennai
B.Com, Commerce
Delhi Private School, Dubai
10th grade, CBSE
Indian Institute of Management Bangalore
Master of Business Administration - MBA
SKILLS
ABOUT RAJIV VENUGOPAL
Program-management and enterprise-architecture consultant at PwC, shaping EA governance…
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