Unlimited Email and Phone number
Everything you need to reach more inboxes and close more deals
Unlimited Contact Only at$79
Rajesh Puliyankalath
Director Customer Success Operations @Thomson Reuters
Signup · Get unlimited contacts
WORK HISTORY
Director Customer Success Operations @Thomson Reuters
Bengaluru, IN
Serve as the strategic operations leader for Thomson Reuters\' Asia and Emerging Markets (AEM) region, overseeing a book of business spanning customer success, retention, and renewals.Enable and support Customer Success Managers across the AEM region, building operational frameworks, playbooks, and data-driven insights that empower the team to drive meaningful customer outcomes.Spearheading the enterprise-wide rollout of customer success tools platform — including configuration, data analytics pipelines, and full integration with Salesforce (SFDC) to create a unified Customer 360 view.Design and operationalize AI-led propensity models, health scoring, and customer segmentation frameworks to proactively identify churn risk and upsell/cross-sell opportunities, directly contributing to retention and wallet share growth.Drive end-to-end customer success journey optimization — from onboarding through renewal — ensuring best-in-class experience across legal tech, tax, and audit solution portfolios.Partner with Customer Success leadership, Sales, and Product Strategy teams to align GTM initiatives, CS playbooks, and renewal motions with Thomson Reuters\' strategic growth objectives for AEM.Lead GenAI implementation strategy for AEM, identifying and deploying AI-driven tools that augment CS team productivity and deepen customer engagement.
EDUCATION
Bharathiar University
Master of Business Administration - MBA, Business, Management, Marketing
Bangalore Institute of Technology
Bachelor Of Engineering, Mechanical Engineering
SKILLS
ABOUT RAJESH PULIYANKALATH
Transformational Customer Success Operations leader driving revenue retention, renewal excellence, and go-to-market strategy across global enterprises. Currently serving as Director of Customer Success Operations at Thomson Reuters. Deep expertise in customer success transformation, data analytics, Salesforce integration, and building scalable operational frameworks that accelerate adoption, improve retention, and unlock upsell potential. Former Director at VMware with a consistent record of delivering measurable business impact across Customer Success, Professional Services, and Business Intelligence functions
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.