Polo

Product Support Specialist with French @Thomson Reuters

Gdańsk, PL

Serve as the primary point of contact for customer support queries and troubleshooting across all Confirmation products via phone, email, and othermedia.Resolve technical and service issues efficiently, ensuring customer satisfaction and business success.Document all customer interactions, resolution steps, and feedback to enhance products and services.Report and escalate recurring technical problems to the appropriate teams.Continuously develop technical aptitude and customer service skills to improve team performance.Create and maintain support documentation and Knowledgebase articles for internal and external use.Educate yourself and colleagues on new product releases, test functionality, and report issues.

University of Warsaw

Master's degree, International Relations

University of Haiti (Faculté d'Ethnologie)

Bachelor's degree , Psychology

Faculty of International Studies and Political Science, University of Warsaw

Bachelor & Master's degree , International Relations