Unlimited Email and Phone number
Everything you need to reach more inboxes and close more deals
Unlimited Contact Only at$79
Rajesh Chhima Computer Science
Cx Owner @Mercury
Signup · Get unlimited contacts
WORK HISTORY
Cx Owner @Mercury
Auckland, NZ
Main purpose of the Role is taking ownership of the customer strategy and experience. Supporting teams organisation-wide in developing and optimising customer-focused initiatives.Key Accountabilities- Interpretating data to clearly understand our customers and the opportunities for growth and optimisation to better serve them- Partnering with key stakeholders throughout the planning phases to embed customer-centricity in the development and execution of products, offers, and campaigns- Optimising existing experiences for our customers by working collaboratively with cross-functional stakeholders to problem-solve key customer issues and pain points- Acting as a champion of customer experience, employee experience and CX organisation-wide to further embed customer focus within the business.
EDUCATION
University of Auckland
Bachelor’s Degree, Computer Science
SKILLS
ABOUT RAJESH CHHIMA COMPUTER SCIENCE
Customer focused and results driven Leader with 21 years experience working in the areas of Operations, Sales and Customer Experience. I have a Bachelors Degree majoring in Computer Science and ITIL Certified. The key to my success has been People. I have learned during my career that the success of a strategy is all dependent on how effectively people carry it out. I pride myself on creating high performing cultures that deliver real success by leading people through change, implementing improvement initiatives and investing time with growth and development. I am a problem solver with strong EQ and not afraid to challenge status quo where I see benefit for the client while supporting the company strategy. Key Skills: PEOPLE LEADERSHIP: I build high performance cultures in operational teams through strong leadership, vision, defining clear goals, coaching, developing and driving individual accountability for results. CONTINUOUS IMPROVEMENT: Significant experience measuring business performance, identifying improvement opportunities and executing tactical plans to drive results using Lean, Six Sigma, Agile and Kepner Tregoe methodologies RELATIONSHIP BUILDER: Forged trusting relationships with Vendors, Suppliers and Customer improving, teamwork, productivity and results using 0-10 Relationship methodologies OPERATIONAL PERFORMANCE: I have led strategic changes which have radically transformed operational models and increased performance to benefit both clients and the organisation. BUSINESS AND STRATEGIC PLANNING: Passionate about the development and execution of strategic and tactical plans both within and across the company to deliver to the organisation’s strategic goals. PROJECT MANAGEMENT: Coordinated successful deployment of new services and products including people, process, technology and tools. FINANCIAL PERFORMANCE: Track record of meeting/exceeding financial targets year on year through sound financial planning and management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.