Rajah Annamalai Subramanian
IT Business Process Owner & Enterprise Architect @Intel
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WORK HISTORY
IT Business Process Owner & Enterprise Architect @Intel
Phoenix, AZ, US
Drive world wide IT service improvements and efficiencies across the enterprise by working with IT divisions/value streams and enablers (infrastructure). Designed and developed several service management processes including Problem and Major Incident process across Intel-IT leveraging ServiceNow platform. Leading several key initiatives to improve our user experience and providing disruption free IT experience to all Intel employees. Partner with several business groups such as Manufacturing, Finance, Infrastructure, Supply Chain, Sales and Marketing, Product Development, Internet of Things and Enterprise Business Solutions to ensure a world class support experience and minimize disruptions to our customers.Intel\'s IT leverages state of the art proactive event monitoring, change management principles, predictive and advanced data analytics techniques to help reduce the impact of major incidents in our environment. Intel IT is one of the largest support groups at Intel and strives to be best in class in ensuring we meet and exceed the expectations of our diverse and complex business needs.
EDUCATION
Texas A&M University
Computer Science
W. P. Carey School of Business at Arizona State University
Master of Business Administration (M.B.A.)
University of Rochester
Computer Science, Artificial Intelligence
SKILLS
ABOUT RAJAH ANNAMALAI SUBRAMANIAN
Information Technology leader and expert with diverse global experience in transforming, leading and developing service management business processes and architecture with the objective to accelerate digital transformation across Intel-IT and Intel\'s business groups. 20+ years of experience in Fortune 500 companies with increasing responsibilities covering all aspects of information, communication and technology from technical engineering/architecture to process/program management. Experiences span multiple disciplines including Incident/Problem/Knowledge Management, Visual Business Intelligence, Data Science, Program Management, Technology Business Management(TBM), SOA/ITIL Service Management, Agile/SAFe development, Information Security and IT operations management (including service desk). Leadership style is by influence, collaboration, inclusion and results orientation.
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