Rafael Hurst Garcia
Director of Remote Sales @Norwegian Cruise Line
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WORK HISTORY
Director of Remote Sales @Norwegian Cruise Line
Miami, FL, US
Manage and Develop a Team of 4 managers and 105 Remote Sales agents. Generated 3.5 MM monthly revenue. Increased Per Booking Revenue by 5% by increasing Travel insurance use by 50%. Had 3 best months ever in the History of Remote sales with 32.5 MM. Increased avg.# of calls, and time of call through training. Got a Team of the Month twice
EDUCATION
Keller Graduate School of Management of DeVry University
MBA, Business administration/Information Security
Texas State University
Bachelor of Applied Arts and Sciences (BAAS), Computer and Information Sciences
San Antonio College
Associate's, Computer Programming
SKILLS
ABOUT RAFAEL HURST GARCIA
With over 10 years of experience in sales and IT leadership roles, I am passionate about transforming the digital footprint of enterprises with best-in-class technology, sales, and training platforms. As the Director of Remote Sales at Norwegian Cruise Line, I manage and develop a team of 109 sales agents and managers, generating 3.5 million monthly revenue and increasing per booking revenue by 5%.My core competencies include key account management, lead generation, cloud computing, business analytics, and trademark licensing. I have successfully developed and managed a $250 million territory with Fortune 500 and other accounts, such as Kroger, HEB, Wal-Mart, Costco, and Exxon. I have also secured and executed innovation launches, strategic account planning, and space allocation for Pabst Brewing Company, one of the largest privately held brewing companies in America. I hold multiple certifications from Cisco, VMware, Rackspace, and Microsoft, and I am fluent in Spanish. My mission is to leverage my skills and expertise to deliver value and excellence to my clients, co-workers, and business partners.
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