Rachel Smith

Senior Project Manager, Professional Services @Simpplr

Provided oversight and direction for a diverse team of fully remote direct reports Acted as the Project Sponsor within Simpplr for large commercial and enterprise customer implementations. Collaborated with the internal Customer Success team and Delivery Subcontractors to provide product features and functionality enablement for each quarterly software release. Facilitated support for subcontractors who have in-flight and at-risk projects Slashed level of work effort (LOE) by 52% across the Engineering and Customer Support departments Designed and implemented the current project management (PMO) methodologies to ensure long-term customer success, helping Simpplr become a top intranet provider Spearheaded all aspects of complex SaaS implementation projects for large enterprise clients. Developed and implemented services and methodologies to align with the company\'s evolving and rapidly scaling business and industry needs. Managed the entire process of onboarding international service delivery partners. Cultivated cross-departmental relationships to ensure cohesion between Engineering, Customer Success, and Professional Services teams.