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Rachel Jones
Leadership Development Program Operations @Teach For America
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WORK HISTORY
Leadership Development Program Operations @Teach For America
Lead strategic execution of AmeriCorps operations across 7 regions (~600 corps members), supporting program scalability and improving member retention through reduction of member financial barriers.• Designed and implemented AmeriCorps member enrollment and exit process compliance systems, achieving a 98% compliance rate for key processes across multi-region portfolio of programs.• Built real-time dashboards tracking member progress, compliance, and financials, providing critical insights for leadership decision-making.• Partnered with cross-functional teams, including regional partners and state commissions, to align operational goals and streamline processes that enhanced member experience.• Optimized program operations strategy to support scaling initiatives and drive incoming member matriculation rate.
EDUCATION
The Ohio State University
College of Arts and Sciences
John Glenn College of Public Affairs at The Ohio State University
Master of Public Administration - MPA, Public Administration
ABOUT RACHEL JONES
Program Operations Leader passionate about building scalable, user-centered…
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