Rachel Smith
Enterprise Client Success Manager @Cascade
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WORK HISTORY
Enterprise Client Success Manager @Cascade
New York, NY, US
EDUCATION
Georgetown University
Bachelor of Science - BS, Global Health
ABOUT RACHEL SMITH
Let\'s connect! Reach out to me at r••••••••@gmail.com.I am an client success professional with experience in B2B SaaS focused on strategic planning and performance management, employee health and wellbeing, and career coaching. HIGHLIGHTS:* Designed and implemented strategic programs that fostered employee productivity and wellbeing for a $6M+ book of business, resulting to a 63% increase in employee engagement.* Planned 8 onsite events across the globe simultaneously over 3 months, serving as project manager in collaboration with cross-functional teams, leading to 23% growth in program adoption.* Leveraged participant feedback, engagement data, and performance metrics to consult with stakeholders, report on impact, and improve programs, contributing to an 83% NPS.Specialities: Onboarding | Employee Engagement | Workshop Facilitation | Strategic Planning | Performance Management | Goal-Setting | Workplace Wellbeing | Leadership Development | Coaching | Project Management | Program Evaluation | Data Analysis | Reporting
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