Rachael Midgley Young
Project Manager @Burberry
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WORK HISTORY
Project Manager @Burberry
Leeds, GB
Delivering the Digital Workplace workstream of the Nexus Programme, transitioning Level 3 Digital Workplace and Field Services support from Ricoh (Poland) to HCL (India) within a five‑month deadline.• Driving end‑to‑end knowledge transfer, working directly with HCL PMs and SMEs to define expectations, clarify scope, and ensure operational readiness.• Managing key stakeholders including the Head of Digital Workplace, DW Team, InfraOps, Service Desk, Security, international PMs, and the wider Programme team.• Leading KPI reporting and dashboard development to support programme governance and performance tracking.• Acting as the central liaison between Ricoh and HCL, coordinating handover of in‑flight technical work and validating continuity of service.• Overseeing updates to SOPs and SOMs, ensuring documentation accuracy ahead of provider transition.• Managing Ricoh offboarding, ensuring all security, access, and operational requirements are met.
EDUCATION
Victoria University of Wellington
BSc, Zoology
SKILLS
ABOUT RACHAEL MIDGLEY YOUNG
Senior ICT and Operations Leader with 20+ years of experience delivering complex digital transformation programmes across local government, higher education, and newly formed statutory bodies. I specialise in turning vision into infrastructure — whether that’s launching a new authority from scratch, migrating legacy systems, or leading multimillion-pound programmes that reshape how services are delivered.My career spans everything from case management systems and student records platforms to web estate redevelopment and Microsoft Tenancy transitions. I’ve led procurement, built PMOs, negotiated SLAs, and developed IT roadmaps that balance innovation with compliance. I’m equally at home drafting business cases for senior leadership as I am supporting staff through change — especially those navigating neurodiversity or new technologies.I bring a legacy-driven mindset to every role: preserving what matters, transforming what’s needed, and always building with empathy, clarity, and purpose. Whether I’m managing a transport transition programme or piloting AI tools like Copilot, my focus is on delivering solutions that serve people and systems alike.Let’s connect if you’re looking for someone who blends strategic thinking with grounded delivery — and who believes that good tech should always come with good storytelling.
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