Quondra Johnson
Experienced and Passionate People Leader| Customer Experience Performance Leader | COPC 7.0 Industries: Healthcare, Telecommunications, Hospitality, Retail, ISP (Retention & Sales), Travel
- Role
- Senior Cx Manager, Quality at Foundever
- Location
- Starkville, MS, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
Senior Cx Manager, Quality
Aug 2022 — Present · US
Education
The University of West Alabama
Master of Science - MS, Family Counseling
The University of West Alabama
Master of Business Administration - MBA
Mississippi State University
Bachelor of Science - BS, Sociology
Skills
- Microsoft Excel
- Powerpoint
- Team Leadership
- Performance Management
- Budgets
- Data Entry
- Analysis
- Teamwork
- Microsoft Office
- Sales
- Team Management
- Research
- Customer Retention
- Customer Service
- Contact Centers
- Training
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Strategic Planning
- Team Building
- Management
- Project Planning
- Marketing
- Process Improvement
- English
- Event Planning
- Leadership
- Business Process Improvement
- Event Management
- Customer Experience
- Call Centers
- Project Management
- Outsourcing
- Inventory Management
- Coaching
- Operations Management
- Photoshop
- Microsoft Word
- Outlook
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