Quintin D. Shirley
Project Manager @Vaco
Signup · Get unlimited contacts
WORK HISTORY
Project Manager @Vaco
Atlanta, GA, US
Manage onboarding and continued policy training for agents (US-based and Philippines). Quality assurance lead, checking live calls to evaluate customer experience, business practices and policies provided during the support of all customers, clients and partners. Create and manage agent availabilities and schedules to ensure coverage and strategic assignment to meet volume forecast. Manage ticketing assignments and case management amongst Customer Service Team and Escalation’s Team agents. Manage IT and technical support tickets to ensure a quality resolution for team systems including Five9, SalesForce and Google Suites. Track and measure team metrics, attendance, ticket success and team engagement.
EDUCATION
Strayer University
Communications, Human Resources Management and Services
University of West Georgia
Finance, General
ABOUT QUINTIN D. SHIRLEY
Ambitious leader with 20 years of success in client engagement, team building and enablement. Avid believer in celebrating innovative and inclusive work cultures; yielding top talent across diverse backgrounds. Such experience in management and client relations include project management, software deployment, LMS training and employee success. Success has been proven though completed tasks within regulated deadlines, client referrals and appointed positions to lead diverse groups.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.