Priyanshu Agarwal

Senior Analyst @Diageo

Gurugram, IN

Tools & Skills Used:SAP | Excel (Advanced)| PowerPoint | Process Optimization | Stakeholder Management | Root Cause Analysis | Financial Operations Key Responsibilities & Achievements: Manage end-to-end global order management operations across multiple markets, ensuring accurate order execution, timely billing, and coordination with logistics and supply chain teams. Analyze process gaps and implemented standard operating procedures, resulting in a reduction in order rejections and billing delays.🧾 Work cross-functionally with finance, warehouse, logistics, and customer service to resolve high-impact operational issues and maintain SLA compliance. Generate and monitor performance reports (OTIF, billing accuracy, credit blocks, etc.) to track KPIs and proactively address risks.🤝 Liaise with international stakeholders, driving customer satisfaction through timely escalations, issue resolution, and clear communication.🧠 Contribute to continuous improvement initiatives, automation opportunities, and digital workflows aligned with business goals.

Chitkara University

Master of Business Administration, International Finance

ACCA

Association of Chartered Certified Accountants

Symbiosis College of Arts & Commerce

Bachelor of Commerce, Banking, Corporate and Finance