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Prem Soni
Opration Customer Expert @TP
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WORK HISTORY
Opration Customer Expert @TP
Providing chat-based customer support for Flipkart’s O2D process with a focus on quick and accurate resolutions. Skilled in multitasking, order tracking, escalation handling, and customer query management while ensuring SLA compliance and high CSAT. Experienced in working in a fast-paced e-commerce environment with strong problem-solving and communication skills.
EDUCATION
Prof. Rajendra Singh (Rajju Bhaiya) University (PRSU), Prayagraj
Bachelor of Commerce - BCom
ABOUT PREM SONI
Managed a high volume of customer inquiries via phone, email, and chat, consistently…
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