Precious E.

WORK HISTORY

EDUCATION

ABOUT PRECIOUS E.

I provide guidance to optimize systems and processes as well as evaluate operational and program effectiveness. I am responsible for conducting research, analyzing complex data sets and systems, identifying trends, and preparing reports and recommendations to address performance issues. These activities have enabled me to build strong project/program management, analytical thinking, communication and problem-solving skills. I want to use my knowledge to implement systems and help solve business problems using information technology and influence data-driven decision making.TECHNICAL SKILLS/TOOLS:Business Intelligence, Business Analysis, Operations Management, Data Visualization, Data Analysis, Strategic Planning, Process Improvement/AutomationPower BI, Tableau, Excel, Power Automate, SharePoint, KNIME, SQL Server, MySQL, Python, RACCOMPLISHMENTS- Built interactive Power BI dashboards to visualize core business KPls including performance and evaluations of over 100 agents, reducing analysis time by 85% monthly, and identifying agents for further training- Automated repetitive process flows and data entry using Excel Macros, data validation, VLOOKUPs, saving 10+ hours per week of manual reporting work and minimizing human error- Developed a script that utilizes a python library to build a web application for graphing design verification regression testing results