Prateek Muraleedharan

About Prateek Muraleedharan

Over 8 years of experience specializing in Salesforce implementations, translating complex business needs into scalable and sustainable solutions. As a Consultant at Deloitte India, I focus on product roadmap development, process modeling, and fostering solution adoption that aligns technical execution with business objectives. My expertise includes project management, capacity planning, and Agile methodologies, supported by certifications like Salesforce Certified Admin and Lean Six Sigma Yellow Belt. Committed to empowering organizations through innovative Salesforce solutions, I lead end-to-end projects, ensuring alignment with stakeholder goals and long-term value delivery.

Experience

1. Consultant

   Deloitte

   Mar 2020 — Present · Mumbai, IN

   Product Management Excellence: Orchestrate end-to-end product roadmap development through customer discovery sessions, translating complex business requirements into actionable Sprint deliverables across multiple Salesforce cloudsSDLC Mastery: Lead comprehensive discovery workshops, gap analysis, UAT cycles, and Train-the-Trainer programs ensuring 100% requirements traceability and sustainable solution adoptionProject Management Framework: Architect comprehensive project frameworks including process modeling using Visio, execute detailed scope definition and effort estimation for Greenfield and legacy enhancement projectsAgile Implementation: Champion Agile methodology adoption across teams, facilitate sprint ceremonies, backlog grooming through JIRA/Confluence while maintaining stakeholder engagementCapacity & Project Planning: Execute strategic capacity planning and comprehensive project scheduling with critical path analysis, ensuring optimal resource allocation and delivery timeline adherence across multiple concurrent Salesforce implementationsTechnical Architecture: Design enterprise-level Salesforce ecosystems with expertise in Sales Cloud, Service Cloud, and Community Cloud, orchestrating complex third-party integrationsDeliver Cost-Benefit Analysis (CBA), create bulletproof SOW documentation, and provide 24/7 Hypercare support during critical go-live phasesProcess Innovation: Spearheaded automation initiatives using Salesforce Flows and third-party tools, reducing manual effort & accelerating process throughput.Cross-functional Collaboration: Collaborate with design, engineering, and business teams across global time zones to ensure alignment and accelerate delivery.Leadership Reporting & Insights: Drive Monthly and Quarterly Service Reviews (MSRs & QSRs) for Deloitte and client leadership, delivering data-backed insights on ticket volumes, cost savings, time efficiencies, and service performance metrics.

Education

• University of Mumbai

  Bachelor of Engineering (B.E.), electronics and telecomunicaton

  2009 — 2013

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (MBA), Marketing

  2016 — 2018

Skills

• Management
• Microsoft Office
• Marketing
• Public Speaking
• Microsoft Word
• Teamwork
• Team Management
• Microsoft Excel
• Leadership
• Microsoft Powerpoint