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Prashant Jha
Business Analyst @CEVA Logistics
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WORK HISTORY
Business Analyst @CEVA Logistics
Warsaw, PL
Requirements Gathering: Work closely with stakeholders to elicit, document, and prioritize business requirements related to Salesforce CRM functionality.•Business Process Analysis: Analyze existing business processes and identify opportunities using generative AI for improvement and optimization using Salesforce CRM.•Solution Design: Translate business requirements into functional specifications and design solutions that leverage Salesforce best practices and capabilities.•Configuration and Customization: Configure and customize Salesforce CRM modules, including Sales Cloud, Service Cloud, and Marketing Cloud, to align with business needs and objectives.•Data Management: Collaborate with data management teams to ensure data integrity, quality, and governance within the Salesforce platform.•Testing and Quality Assurance: Develop and execute test plans, conduct user acceptance testing (UAT), and ensure the quality and reliability of Salesforce CRM solutions.•Training and Documentation: Provide training and support to end-users, create user documentation, and facilitate knowledge transfer to ensure effective utilization of Salesforce CRM.•Continuous Improvement: Stay current with Salesforce releases, new features, and industry trends to identify opportunities for innovation and optimization
EDUCATION
Polish-Japanese Academy of Information Technology
Data Processing and Data Processing Technology
Coventry University
Master of Science (MS), International Business Management
ABOUT PRASHANT JHA
Certified Salesforce Admin (Credential ID 74•••78) with 8+ years of experience creating technical documentation, training materials, and enablement content for enterprise and SaaS platforms. Strong background in instructional design, LMS-based learning, documentation governance, and cross-functional collaboration with product and engineering teams. Hands-on experience applying Python, analytics, and AI-assisted tools to automate documentation workflows and improve content quality. Proven ability to translate complex technical concepts into clear, user-focused learning assets.
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