Pradeep Manohar

Sr Servicenow Developer @NFP, an Aon company

Austin, TX, US

Assisted ITAM staff to understand the risks of noncompliance, and be able to quantify and effectively communicate these to executive management teams with the aim of preventing situations that might compromise compliance.Translate requirements into potential solutions based on existing options, develop solutions to meet business needs and collaborates with the project team to build Systems Engineering Solutions and ensure alignment with the overall project design.Worked on Multi-Instance ServiceNow Development area to test, debug, deployments to avoid code errors and smooth transition of developments.Developed Service Catalog that includes creating items, workflows, flow designers, Catalog Client scripts and giving it an enhanced view using the Service PortalCreated Data Sources from various external applications, scripts to parse incoming data and transform into Service-Now.Used Software asset management (SAM) to systematically track, evaluate, and manages software licenses and software usage.Modifying the Blackout calendar for Change and make it works for the users based on their time zones.Coordinated across internal and external teams and responsible for Design and Architecture leveraging best practices and alignment with current business processes. Monitored system performance and provided system statistics and reports to the business.Have good exposure in building Service Portal and Content Management Systems.Cloned out of the box widgets and embedded them on Service Portal in order to achieve certain functionalities.Writing Business rules, Client scripts, Data Policies, UI policies and UI actions to customize the instance.Involved in configuration of Email notification and SMS notification to alert the users of Service now.Performed Data migration to import data from other applications and external databases.Worked on automated workflow, created training documents, trained personnel, updated processes and procedures

Wilmington University

Master of Science - MS