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Senior Manager Operations (Cluster Head) @Birla Fertility & IVF
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WORK HISTORY
Senior Manager Operations (Cluster Head) @Birla Fertility & IVF
10 Cities, 4 States | 160+ Team Members)- Lead end-to-end operations across multiple centers with full P&L responsibility, driving revenue growth, cost optimization, compliance, and team performance- Oversee a 160+ member workforce, ensuring high retention, capability building, and cross-functional collaboration with doctors, Centre Heads, and support teams- Strengthen market presence through local campaigns, partnerships, and patient engagement initiatives- Enforce financial discipline, vendor management, and operational efficiencies to deliver sustainable business growth- Uphold quality and compliance standards through audits, licensing, and SOP adherence while enhancing patient experience.
EDUCATION
Indian Institute of Public health, PHFI
P.G Diploma
Indian Institute of Management, Indore
Integrated Program in Business Analytics
INSTITUTE OF MANAGEMENT STUDIES, DAVV, INDORE
MBA
INSTITUTE OF MANAGEMENT STUDIES, DAVV, INDORE
BBA
ABOUT POONAM D.
As a dynamic and results-driven healthcare operations leader, I bring over 14 years of…
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