Poonam D.
Driving Operational Excellence in Healthcare | P&L| Strategy | Service Excellence | CKA Birla Healthcare
- Role
- Senior Manager Operations (Cluster Head) at Birla Fertility & IVF
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Poonam D.
As a dynamic and results-driven healthcare operations leader, I bring over 14 years of…
Experience
Senior Manager Operations (Cluster Head)
Apr 2023 — Present
10 Cities, 4 States | 160+ Team Members)- Lead end-to-end operations across multiple centers with full P&L responsibility, driving revenue growth, cost optimization, compliance, and team performance- Oversee a 160+ member workforce, ensuring high retention, capability building, and cross-functional collaboration with doctors, Centre Heads, and support teams- Strengthen market presence through local campaigns, partnerships, and patient engagement initiatives- Enforce financial discipline, vendor management, and operational efficiencies to deliver sustainable business growth- Uphold quality and compliance standards through audits, licensing, and SOP adherence while enhancing patient experience.
Education
Indian Institute of Public health, PHFI
P.G Diploma
2015 — 2016
Indian Institute of Management, Indore
Integrated Program in Business Analytics
2020 — 2021
INSTITUTE OF MANAGEMENT STUDIES, DAVV, INDORE
MBA
2009 — 2011
INSTITUTE OF MANAGEMENT STUDIES, DAVV, INDORE
BBA
2006 — 2009
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