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VP, Contact Center Revenue & Operations @Dentalplans.Com
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WORK HISTORY
VP, Contact Center Revenue & Operations @Dentalplans.Com
Fort Lauderdale, FL, US
DentalPlans.com is part of Henry Schein One, providing affordable dental savings plans and care solutions to consumers nationwide.• Lead revenue-generating operations across the contact center, overseeing sales strategy, operational performance, and CX delivery.• Drive cross-functional improvements across training, workforce management, and agent performance.• Champion customer-first culture while aligning contact center strategy with broader enterprise goals.
EDUCATION
Northwestern University - Kellogg School of Management
MBA, General Management, Marketing
Florida Atlantic University
BBA, International Business & Trade
SKILLS
ABOUT PIERRE-R DUBUISSON
I\'m a seasoned Operations & Strategy Executive with 15+ years of experience driving growth, transformation, and customer-centric excellence across telecom, healthcare, life sciences, financial services, and technology. I specialize in scaling service operations, leading digital process improvements, and aligning teams around measurable results.My leadership style is grounded in data, empathy, and execution. I’ve led global and domestic teams through periods of rapid growth, post-acquisition integration, and enterprise-wide transformation. Whether standing up new functions, turning around underperforming operations, or elevating the customer experience, I bring a cross-functional lens and a bias for action.Highlights include leading contact center revenue operations at DentalPlans.com (Henry Schein One), transforming CX and back-office strategy at Blue Stream Fiber, and standing up global shared services at CooperSurgical. I’ve also led large-scale CRM, WFM, and ERP implementations, always with an eye on sustainability, customer satisfaction, and cost efficiency.I thrive in mission-driven environments where strategic clarity, operational rigor, and customer obsession drive outcomes. Let’s connect if you\'re building or scaling something ambitious.
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