Chris Pickering
Global Director Client Analytics @Xerox
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WORK HISTORY
Global Director Client Analytics @Xerox
London, GB
Develops the Service Delivery Information Strategy. Enables Customers real-time, dynamic reporting and access to operational data. Drives global programs to enhance our platforms. Improves data maturity for the business and enables Service Delivery performance insight.
EDUCATION
North Cheshire College
HNC, Computing
Henley Business School
MBA, Business Management
University of Staffordshire
HND, Computing
University of Staffordshire
B.Sc. (Hons), Applied Computing
SKILLS
ABOUT CHRIS PICKERING
Globally leads Client Analytics for Xerox\'s Global Centre of Excellence driving Business Intelligence solutions for Xerox\'s Clients and the Business. Prior to Xerox Chris was with HP and Compaq working in a variety of IT Outsourcing and Service Development management roles across EMEA and Globally. He worked across the full-service lifecycle from development, transition, transformation, and delivery. He has supported Fortune 100 clients in the areas of; end user workplace, system and network management, mail and messaging, network management, web services and application management. Over 20 years of experience in outsourcing and customer support services, global program management, business development, driving collaborative teams, process and cost improvement while driving high customer satisfaction. Prior to HP, Chris managed the Network Management and Microsoft Server organization for Garner Merchant (Sodexho) a leading provider of food and facilities management. He also worked for the Manchester Metropolitan University in systems development and network management. He developed his flying skills whilst serving with the Royal Air Force.Specialties: Outsourcing Services Portfolio development and Managing Worldwide, Performance planning, Goal setting, Competitive analysis, Managing budgets, Contract development, ITIL compliance, Service Excellence, Global Service Delivery, Management of Change, Outsourcing Transition and Transformation, ITO and BPO Service development.
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