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Phillips H.
Senior Manager, Platform Engineering & Product Delivery - Merchants & Payments @Aperia
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WORK HISTORY
Senior Manager, Platform Engineering & Product Delivery - Merchants & Payments @Aperia
Dallas, TX, US
Own and execute a multi‑year platform roadmap for merchant and payments capabilities, defining the destination‑state architecture and sequencing MVP and phased releases to enable scalable global growth and simpler merchant experiences.Lead a global, cross‑functional organization (~25 direct, 100+ indirect) spanning engineering, product, operations, and customer success to deliver platform outcomes across multiple regions and time zones.Establish portfolio governance, KPIs, and reporting mechanisms (Product and Operating Reviews) that drive accountability on platform KPIs such as onboarding time, transaction success rate, and merchant satisfaction.Partner with product, commercial, risk, compliance, and engineering leaders to optimize the end‑to‑end merchant journey, making prioritization and scope tradeoffs that balance time‑to‑market, regulatory requirements, and long‑term platform scalability.Lead enterprise technology transformation initiatives, including migration from legacy merchant tools to a unified payments and servicing platform, with structured parity validation, dual‑run phases, and low‑risk production cutovers.Drive modern product‑led delivery practices using Agile and outcome‑based planning to scale merchant and payments platforms, improving revenue growth, operational efficiency, and customer experience.
EDUCATION
Wharton Executive Education
Chief Technology Officer Cohort Mar 2023- Mar 2024, Computer Technology/Computer Systems Technology
San José State University
Master's degree, Computer Engineering
Foothill College
Associate's degree
Wharton Executive Education
Executive CTO, Chief Technology Officer Cohort 7
University of California, Berkeley
Bachelor's degree, Electrical Engineering and Computer Science
Stanford University for Professional Development
Certificate, Advanced Project Management
University of California, Berkeley Extension
PMP Exam, PMP Exam preparation
SKILLS
ABOUT PHILLIPS H.
I am a product and platform leader with 15+ years of experience building and scaling risk, payments, and decisioning platforms, modernizing enterprise systems, and leading high‑performing product and engineering organizations. I specialize in translating business and risk strategy into platform roadmaps and execution that drive measurable outcomes in fraud loss reduction, credit performance, and customer experience.Across roles in payments, financial services, and enterprise platforms, I have owned multi‑year product and platform roadmaps, defined destination‑state architectures, and worked backwards to MVPs and phased releases across global customer bases. I partner closely with risk, data science, product, and engineering leaders to define decisioning capabilities, prioritize investments, and deliver scalable platforms that support billions of decisions and long‑term growth.My leadership emphasizes data‑driven decision‑making, using OKRs and KPIs to manage to outcomes (decision quality, latency, coverage, and customer satisfaction) rather than status. I build empowered teams of PMs, engineers, and analysts who own their domains, operate with clear metrics, and continuously improve platform performance and reliability. I thrive in complex, regulated environments where AI/ML, risk, and large‑scale platforms intersect.
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