Phillips H.

About Phillips H.

I am a product and platform leader with 15+ years of experience building and scaling risk, payments, and decisioning platforms, modernizing enterprise systems, and leading high‑performing product and engineering organizations. I specialize in translating business and risk strategy into platform roadmaps and execution that drive measurable outcomes in fraud loss reduction, credit performance, and customer experience.Across roles in payments, financial services, and enterprise platforms, I have owned multi‑year product and platform roadmaps, defined destination‑state architectures, and worked backwards to MVPs and phased releases across global customer bases. I partner closely with risk, data science, product, and engineering leaders to define decisioning capabilities, prioritize investments, and deliver scalable platforms that support billions of decisions and long‑term growth.My leadership emphasizes data‑driven decision‑making, using OKRs and KPIs to manage to outcomes (decision quality, latency, coverage, and customer satisfaction) rather than status. I build empowered teams of PMs, engineers, and analysts who own their domains, operate with clear metrics, and continuously improve platform performance and reliability. I thrive in complex, regulated environments where AI/ML, risk, and large‑scale platforms intersect.

Experience

1. Senior Manager, Platform Engineering & Product Delivery - Merchants & Payments

   Aperia

   Jan 2025 — Present · Dallas, TX, US

   Own and execute a multi‑year platform roadmap for merchant and payments capabilities, defining the destination‑state architecture and sequencing MVP and phased releases to enable scalable global growth and simpler merchant experiences.Lead a global, cross‑functional organization (~25 direct, 100+ indirect) spanning engineering, product, operations, and customer success to deliver platform outcomes across multiple regions and time zones.Establish portfolio governance, KPIs, and reporting mechanisms (Product and Operating Reviews) that drive accountability on platform KPIs such as onboarding time, transaction success rate, and merchant satisfaction.Partner with product, commercial, risk, compliance, and engineering leaders to optimize the end‑to‑end merchant journey, making prioritization and scope tradeoffs that balance time‑to‑market, regulatory requirements, and long‑term platform scalability.Lead enterprise technology transformation initiatives, including migration from legacy merchant tools to a unified payments and servicing platform, with structured parity validation, dual‑run phases, and low‑risk production cutovers.Drive modern product‑led delivery practices using Agile and outcome‑based planning to scale merchant and payments platforms, improving revenue growth, operational efficiency, and customer experience.

Education

• Wharton Executive Education

  Chief Technology Officer Cohort Mar 2023- Mar 2024, Computer Technology/Computer Systems Technology

• San José State University

  Master's degree, Computer Engineering

• Foothill College

  Associate's degree

• Wharton Executive Education

  Executive CTO, Chief Technology Officer Cohort 7

• University of California, Berkeley

  Bachelor's degree, Electrical Engineering and Computer Science

• Stanford University for Professional Development

  Certificate, Advanced Project Management

• University of California, Berkeley Extension

  PMP Exam, PMP Exam preparation

Skills

• Android
• Front End Engineering (Node.js, Backbone.js, Jquery) - Webdev (Html, Css3, Jav
• Integration
• Webos
• Open Source Software
• Quality Assurance
• Waterfall
• Omniplan Software
• Cloud Computing
• Agile Project Management
• Product Management
• Machine Learning
• Open Source
• Strategic Planning
• Saas
• Product Development
• Perl
• Wireless
• Php
• Agile Methodologies
• Mobile Devices
• Management
• Project Management
• Program Management
• Software Quality Assurance
• Mobile Technology
• Agile Methodolgy
• Ms Project Software
• Highcharts
• Amazon Web Services (Aws)
• Software Project Management
• Sdlc
• Jira
• Software Engineering
• Linux
• Mobile Applications
• Testing
• Confluence
• Business Analysis
• Software Programming Languages in Python, Perl, Lua, C, Java (Familiar)