Phillip Fusselman
Data Center Operations Analyst @Blackbaud
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WORK HISTORY
Data Center Operations Analyst @Blackbaud
Investigate, identify, and take prescribed action on alarms, incidents, and operational events~Prioritize and resolve multiple cases submitted to a ticketing queue~Collaterate with other engineering teams on incidents and service requests to ensure root causes are identified and resolved permanently~Maintain operational documentation including knowledgebase articles for future reference
EDUCATION
Youngstown State University
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Austin Community College
Associate of Applied Science (AAS), Local Area Network Systems- Security Administration Specialization
SKILLS
ABOUT PHILLIP FUSSELMAN
As an Operations Analyst, I work closely with team members to troubleshoot various issues in a fast-paced environment. This role requires attention to detail and the ability to multi-task across several platforms such as the support queue, system monitoring, and incident managementI have a strong interest and passion for the field of Information Security and continue to use real work experience and materials to maintain relevance in the ever-changing field.
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