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Philip Terrell
Multi-category, Global Program Manager @HP
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WORK HISTORY
Multi-category, Global Program Manager @HP
Boise, ID, US
Primary role: Drive programs and projects that develop a customer centric and globally consistent support solution to a diverse world wide mobile clientele- Bridged major gaps in international support of HP products improving customer experience- Aligned all geographical regions to global scope and process to enhance support cost structures - Reduced executive escalations through consistent support models accepted throughout the organization
EDUCATION
George Fox University
Master of Arts (MA), Organizational Leadership
George Fox University
Bachelor of Science (B.S.), Management and Business Information Systems (MBIS)
SKILLS
ABOUT PHILIP TERRELL
Global technology program and account manager with 20 years of experience in customer service strategies and operations for HP with proven track record of improving customer satisfaction while developing significantly improved cost structures. Specialties:• Development and execution of support and service strategies • Global account program management• P&L management, revenue and cost strategies $500M/yr • Labor, vendor, and location strategies• Long term forecasting, annual budgeting process • Global category management• Services processes, contracts, negotiations• Recovery of at-risk accounts/businesses
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