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Peter Campbell
IT Customer Experience Lead Service Delivery & Digital Workplace @Australian Gas Infrastructure Group Agig
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WORK HISTORY
IT Customer Experience Lead Service Delivery & Digital Workplace @Australian Gas Infrastructure Group Agig
Adelaide, AU
Leading national IT service delivery and digital workplace outcomes in a critical infrastructure environment.• Lead national IT service delivery and digital workplace operations across South Australia and Victoria within a critical infrastructure environment• Accountable for end-to-end delivery of Service Desk, Deskside Support, and End User Computing (EUC) services• Drive improvements in IT customer experience through service clarity, proactive communication, and outcome-based delivery• Lead enterprise-wide initiatives including Windows 11 upgrades, national hardware refresh programs, and meeting room technology standardisation• Establish service governance frameworks including performance reporting, CSAT measurement, and vendor accountability• Manage strategic vendor relationships to ensure consistent service delivery across distributed teams and locations• Enable hybrid and flexible working practices through modern endpoint management, standardised tooling, and clear operating rhythms• Partner with stakeholders across IT and the business to align service delivery with organisational priorities
SKILLS
ABOUT PETER CAMPBELL
I am a senior IT service delivery and digital workplace leader with extensive experience operating at national scale across end-user computing, vendor-managed services, and customer experience improvement.Currently, I lead IT service delivery and digital workplace outcomes within a critical infrastructure environment, supporting distributed teams across South Australia and Victoria. My focus is on improving customer experience, strengthening service governance, and delivering enterprise-wide initiatives through clear accountability and outcome-driven delivery.I am known for building high-trust teams, managing strategic vendor relationships, and shifting IT functions from reactive support models to structured, sustainable operations. I have led major initiatives including operating system upgrades, hardware refresh programs, and workplace technology standardisation, while enabling hybrid and flexible ways of working.Alongside my professional role, I hold board and governance positions within the aviation sector, contributing to organisational transformation, commercial strategy, and long-term sustainability.
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