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Monoj Luitel
IT Customer Experience Senior Administrator @Australian Gas Infrastructure Group Agig
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WORK HISTORY
IT Customer Experience Senior Administrator @Australian Gas Infrastructure Group Agig
Perth, AU
Microsoft Ecosystem:Active Directory: User accounts, group/file permissions, onboarding/offboarding.Azure AD & Intune: Identity management, device compliance, and application deployment.Microsoft 365: Licensing, installation, troubleshooting, and security configuration.SharePoint & Exchange Online: Administering mailboxes, shared mailboxes, and permissions using PowerShell.Infrastructure & Endpoint Management:SCCM: Software deployment, Windows update rollout.Cisco Call Manager: Configuration of IP phones and voicemail.Cisco Meraki: Profile and user setup.AirWatch (Workspace ONE): Mobile device provisioning (iPhone/Samsung) and Telstra SIM activation.PaperCut: Print management and troubleshooting.Remote Access & Collaboration:Citrix / Palo Alto VPN configuration and support.Microsoft Teams & video conferencing support in IT meeting rooms.Service Management (ServiceNow):Full ticket lifecycle: Creation, categorization, escalation, resolution, and closure.Quality control: Ensuring accuracy in ticket details and closure notes.Knowledge base usage and contribution.Networking & Field Support:LAN/WAN: Assisting in planning, deploying, and maintaining networks.Basic switch/router/WLC configuration and cable management.Twice-weekly site visits: FIFO roster support, Hardware maintenance, inventory updates, documentation, and contingency planning.Hardware & Onsite Support:Diagnosing and repairing faulty hardware.Reimaging and preparing devices for deployment.Maintaining up-to-date records for hardware, licensing, and configurations.
EDUCATION
National Institute of Technology
ACS Professional Year Program (ICT)
Murdoch University
Master's degree, Information Technology (Networking and Security)
Bangalore University
Bachelor's degree, Computer Application
ABOUT MONOJ LUITEL
ITCX Senior Administrator at AGIG
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