Peter Marci

WORK HISTORY

EDUCATION

SKILLS

ABOUT PETER MARCI

Peter Marci is an well respected I.T. Account Leader with a distinguished career selling, overseeing, planning and leading the delivery of high-performance Technology and Business Solutions designed to meet financial and customer objectives. Results-oriented collaborative Leader who drives sales and service initiatives designed to drive sustained business value. Deep multi-channel (Digital and Voice) experience in the Retail and Financial Services verticals. Account Leadership | Consultative SalesEmail: p••••••••@comcast.netExpertise in: Account Management | Program Management | Budgetary Planning & Control Process Redesign | Change Management | Team Leadership | Customer & Vendor RelationsMy value proposition is my breadth of experience and the ability to drive customer and business success:1. Big 5 Consulting: Five years experience working for Accenture and Accenture Interactive as a process and management consultant for notable companies such as Halliburton and Proctor & Gamble. Account Leadership: Led the strategy development and execution in performing the engagement management role at various organizations. Routinely exceeded revenue targets through the sale of strategic products and initiatives. Customer Success Management: Led the Engagement Management discipline at Nuance Communications, Inc. Designed and implemented the Net Promote Score (NPS) customer loyalty measurement process globally within the enterprise division.4. Enterprise Software: Account and program Leader for two of the largest customers for Nuance Communications, Inc. in the delivery and support of cloud-based Interactive Voice Response (IVR) and digital products and platforms.5. Omni-Channel: Over 15 years working in the digital experience and consulting space employed by top firms including Accenture Interactive and Isobar North America and Nuance Communications.