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Peter Biber
VP - Global Support @Nextiva
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WORK HISTORY
VP - Global Support @Nextiva
EDUCATION
La Trobe University
Computer Science and Communications Engineering, Physics, Maths, Computer Science, Electronics, Programming
ABOUT PETER BIBER
Motivated and passionate customer focused executive. I have proven success across the entire customer facing spectrum, starting in Support when I was 17. I understand the customer and their needs at every level. I have global experience across all world markets as well as across the entire customer spectrum from micro business through to large enterprise and everything in between. • Customer Experience – Map the customers interaction from Value Promise to renewal. “Know me” • Support Services – Snr Executive in Customer Success, 24x7 FTS, customer satisfaction & NPS, SLA delivery• Professional Services – global P&L, utilization, billing, flexible workforce, metrics, voice of the customer• Hosted/SaaS – move from on premises to SaaS, Cloud Support models, revenue recognition pivot, 5x9’s• Operations – COO level experience, strategy in large organizations, M&A integration, process evolution
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