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Penny Wardell
Home Equity Loan Officer @Lafayette Federal Credit Union
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WORK HISTORY
Home Equity Loan Officer @Lafayette Federal Credit Union
US
Manage a high-volume pipeline of home equity loan applications from origination to closing, ensuring timely and accurate processing.Convert unsecured home improvement loans into home equity lines of credit (HELOCs), maximizing member value and portfolio growth.Act as primary liaison between clients, underwriters, processors, and other stakeholders to ensure clear communication and smooth loan progression.Review and verify loan documentation to maintain compliance with lending policies, credit union guidelines, and federal regulations.Proactively resolve member questions or concerns, delivering exceptional service and building long-term client relationships.Monitor key milestones and deadlines to reduce loan fallout and increase closing ratios.Identify cross-sell opportunities for additional financial products and services to deepen member engagement.Collaborate with processing and underwriting teams to overcome obstacles, expedite funding, and meet monthly production goals.Maintain detailed records in LOS and CRM systems to ensure data accuracy and support audit readiness.
EDUCATION
Baltimore County Community College
Business
ABOUT PENNY WARDELL
Accomplished professional with extensive expertise in management, business development…
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