Peggy Shanklin
Sr Customer Success Manager- Helping Industry Leaders Modernize Finance and Accounting @BlackLine
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WORK HISTORY
Sr Customer Success Manager- Helping Industry Leaders Modernize Finance and Accounting @BlackLine
Customer Success ManagerStrengthen customer relationships, facilitate customer segment onboarding process, and engage consumers by introducing new products and services and resolving inquiries. Utilize lead generation tactics, self-source business strategies, and leverage referrals to acquire new business. Educate personnel on success reviews, executive business reviews, customer advocacy, coaching activities, and adoption deliverables utilizing webcasts, teleconferences, and onsite visits. Define and scope requirements with internal teams across new implementation projects. Supported internal and external clients in expansive use of application functionality by sharing BlackLine best practices, use-case scenarios, and client stories. Key Achievements:• Surpassed product and license extension and adoption goals by presenting effective customer demonstrations, conveying clear advice, and serving as subject matter expert to consumers on the features and usage of BlackLine’s solutions. Efforts positively impacted overall revenue growth. • Increased license and product adoption whitespace, increased customer loyalty, and mitigated churn risk by partnering with sales executives and cross-functional departments on all strategic account planning activities. • Enhanced client acquisition strategies by leading client discovery sessions to share accounting business processes and efficiencies.
EDUCATION
Stephen F. Austin State University
Business Administration, Accounting/Psychology
SKILLS
ABOUT PEGGY SHANKLIN
Decisive, solutions-oriented leader with extensive experience contributing to the…
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