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Pawel Ostrowski
Senior Consultant @Deloitte Digital
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WORK HISTORY
Senior Consultant @Deloitte Digital
Lead end‑to‑end design and implementation of Salesforce‑based customer service and AI‑enabled workflows for stock‑exchange‑listed enterprises in CEE.Own key solution components: process redesign, routing logic, automation, and AI capabilities (e.g. intelligent routing, virtual agents, predictive analytics) integrated with CRM, contact center, and data platforms.Map and re‑engineer global support workflows to cut handling time and increase first‑contact resolution, acting as the primary bridge between business, IT, and vendor teams.Design data models and integrations, collaborating with engineers to connect multiple data sources into scalable pipelines that support analytics, automation, and reporting across regions.Coordinate international delivery teams and guide junior consultants, ensuring on‑time, compliant releases and high adoption through targeted training and change‑management programs.
EDUCATION
Wrocław University of Science and Technology
Non-Profit/Public/Organizational Management
Kozminski University
Master's degree
ABOUT PAWEL OSTROWSKI
Senior Consultant at Deloitte Digital specializing in digital transformation, AI‑enabled customer operations, and process optimization for enterprise clients. I use technology and data to redesign workflows and deliver measurable impact.My background combines consulting, business development, and sales, giving me an end‑to‑end view from strategy and design to implementation and adoption.
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