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Pawel Holderny
Director Product Support @Flyr
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WORK HISTORY
Director Product Support @Flyr
Leading a multi-layer Product Support organization of Managers and Support Engineers in a 24/7, high-velocity airline SaaS environment. Accountable for operational stability and uninterrupted service delivery for global customers while scaling the function to support rapid business growth. Overseeing the end-to-end incident management lifecycle by establishing strong governance, driving swift resolution of major incidents, and embedding a culture of continuous improvement. Partnering closely with Engineering, Platform, and Delivery leadership to mitigate systemic risks, enhance product supportability, and position Support as a strategic driver of customer trust.
EDUCATION
Universidade Nova de Lisboa
Environmental Engineering Technology/Environmental Technology
Warsaw University of Technology
Master of Engineering (M.Eng.), Environmental Engineering Technology/Environmental Technology
Warsaw University of Technology
Bachelor of Applied Science (BASc), Environmental Engineering Technology/Environmental Technology
SKILLS
ABOUT PAWEL HOLDERNY
Experienced business and action-oriented leader. Technology enthusiast and change driver who provide leadership and direction for enterprice Cloud projects growth for customers.Skilled in project, service, portfolio and people management, with a demonstrated history of working in the IT in Supply Chain Analytics and pharmaceutical business. In daily work focused on Data analytics and Cloud services.
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