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Pawan Vishwakarma
Team Lead @Accenture
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WORK HISTORY
Team Lead @Accenture
Mumbai, IN
Results-driven Team Lead – Operations with 9+ years of experience in healthcare claims adjudication and operations management, currently leading high-performing teams on large-scale client engagements. Proven expertise in end-to-end claims processing, quality governance, productivity management, and process optimization.Experienced in managing diverse teams, driving production, quality, compliance, and AWOP adherence, while effectively handling escalations, pend management, audits, and client-specific requirements. Strong exposure to image-based claims, itemization, automation tools (Authorization, Duplicate, COB), and tech-time processes, with a focus on continuous improvement and operational excellence.Recognized multiple times for leadership and performance, including Best Lead, Best Team awards, and enterprise-level recognitions for consistent delivery. Known for a people-first leadership style, strong stakeholder collaboration, and the ability to stabilize performance in high-pressure environments.Passionate about coaching talent, building accountability, improving process efficiency, and delivering measurable outcomes aligned with business and client goals.Core Skills:Operations Management | Team Leadership | Claims Adjudication | Quality & Compliance | Productivity Management | Process Improvement | Client Delivery | Automation Testing | Escalation Management | Training & Mentoring
EDUCATION
Ramnarain Ruia College - Mumbai
Bachelor of Science - BS, Botany/Plant Biology
Thakur College of Science & Commerce
Bachelor of Science - BS, Botany/Plant Biology
ABOUT PAWAN VISHWAKARMA
As a results-driven and experienced Team Lead, I bring over 9 years of expertise in claims adjudication, process implementation, and team management. My proven track record in leading high-performing teams highlights my ability to consistently meet production, quality, and SLA targets. I am skilled in process optimization, quality assurance, and training, with a strong focus on streamlining workflows and enhancing operational efficiency. My adeptness in setting up and managing new processes, offering expert guidance to team members, and conducting compliance audits underscores my commitment to excellence. I am recognized for driving performance improvements, fostering team collaboration, and implementing effective solutions to complex challenges. With an award winning background and a strong client-centric mindset, I am dedicated to continuous improvement.
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