Paul Routledge
Wfo Implementation Consultant @Verint
Newcastle Upon Tyne, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2010 — Present
Wfo Implementation Consultant @Verint
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WFO Implementation Consultant for Verint WFO Solution with a focus on the Automated Quality Monitoring, Quality Monitoring, Coaching and Reporting modules.
EDUCATION
2010 — 2015
The Open University
Bachelor of Science (BSc), Open - Information Technology & Computing
2010 — 2011
The Open University
Certificate in Information Technology and Computing, Information Technology
1992 — 1994
Leeds Beckett University
Civil Engineering
SKILLS
Contact CentersPre-SalesTelephonyServer ArchitectureTelecommunicationsCall CenterVerint Impact 360 V11Verint Impact 360 V10Verint Ultra V9AvayaContact CentresQuality Monitoring SystemsCall CentersGenesysIvrUnified CommunicationsCall LoggingSystem DeploymentTrainingWorkforce ManagementVoipCtiTeam LeadershipSqlEnterprise SoftwareManagementPrince2
ABOUT PAUL ROUTLEDGE
Seasoned Implementation Consultant with over 30 years of experience in the contact centre…
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