Martin Bossev
Director, Cloud Operations @Verint
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WORK HISTORY
Director, Cloud Operations @Verint
Started with the organization as Director Infrastructure & IT Operations and changed titles Director of Cloud Operations in 2019 during merger with both roles reporting directly to CEO/CTO and as a key member of the due diligence team during the M&A• Lead upwards of 35+ professionals while responsible for DevOps/Cloud Operations teams and managing off-shore teams as well• Responsible for managing $10M annual cloud services budget for the cloud infrastructure, as well as the operational shared budget between business units• Consistently lead teams with a visionary approach to achieve strategic insight and planning to ensure availability, integrity, and security for global Cloud-based applications and infrastructure: data center, network and server services, service monitoring, user support/help desk, workstation management, servers, storage and related software• Instrumental to recruiting and building high-producing technical team of 20+ senior engineers (DevOps, TechOps, Networking, InfoSec) with 2 direct managerial reports and senior-level technical staff for IT support and infrastructure as Director of Infrastructure & IT Operations• Directed multi-million-dollar projects consisting of building the infrastructure and CI/CD pipelines for automated deploying apps to the cloud and running them at scale• Led the team to deliver migration of all customer-facing applications from hybrid infrastructure into highly available, automated, scalable environments powered by AWS, ensuring all challenges were addressed and optimizing process management while simultaneously leading the accelerated migration to Office 365, redesigning environments, and migration of data centers• Made recommendations to influence executive management concerning negotiations within realistic timeframe while adapting to demanding executive charter to deliver fast, efficient migration on $10M budget with $6M being for AWS
EDUCATION
New Bulgarian University
Computer Technology/Computer Systems Technology
ABOUT MARTIN BOSSEV
With 20+ years of experience focused in IT & cloud operations, I have been integral to executing high-level DevOps efforts, technical leadership, & executing operational efficiencies from a technology perspective. I am well versed in continuous improvement efforts, of which I have led teams to engage in operational & engineering-focused optimization initiatives. It is my passion to utilize my cloud management expertise to continue to provide strategic direction while focusing on innovative solutions.Key Achievements Include: Started with the organization as Director Infrastructure & IT Operations and changed titles Director of Cloud Operations in 2019 during the merger with both roles reporting directly to CEO/CTO and as a key member of the due diligence team during the M&A Responsible for managing $10M annual cloud services budget for the cloud infrastructure, as well as the operational shared budget between business units Established SaaS product offering and managed critical relationships with AWS as PaaS provider of choice, building Cloud support team, and creating and upholding security, performance, and maintenance guidelines, ensuring optimal performance across the organization Built team from 2 to 13 and relocated from Prague to San Francisco to provide global customer product support, reporting directly to the CEO and growing the IT team also from 1 to 5 while managing all internal infrastructure, as well as managing the $2M annual operating budget Promoted to lead service delivery to customers across all competencies, serving as point person for service levels and issues, administering service to contract, and advancing proposals for new business opportunities, as well as enhancing the operational strategy to improve the quality of Service Delivery teams and impact high-level cost reduction while streamlining contracts with service providersContact me through this profile if you wish to connect.
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