Paul Kendall
Service Delivery Manager @HCLTech
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WORK HISTORY
Service Delivery Manager @HCLTech
Vilnius, LT
Responsible for delivery of program
EDUCATION
ITIL Foundation V3
ITIL Foundation V3
Essential Skills for Project Management
Project Management
ITIL Foundation V2
ITIL Foundation V2
West Herts College
NVQ 3
ABOUT PAUL KENDALL
Experienced in Service Desk & Incident Management, both BAU and Project/Transition. Recently Project Managed Service Desk & Access Management Offshoring project for customer in Ireland. Experienced in project management/setting up Service Desk including all aspects of initial design, implementation, knowledge transfer, recruitment of team, and setting up BAU requirements (including SLA\'s, KPI\'s, CSAT/DSAT) Have also been involved in PMO, Risk Management Transition Manager for two financial business customers.
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