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Senior Technical Writer Scrum Master @State of Maryland
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WORK HISTORY
Senior Technical Writer Scrum Master @State of Maryland
Linthicum Heights, MD, US
Authored and implemented Agile Governance Plan and Change Management Plan for 200+ staff, cutting change request turnaround by 25%.Led full rebranding of program documentation from MD THINK to Maryland Benefits, achieving 100% adoption across 15+ workstreams.Developed Risk Management Plan and Program Management Plan, reducing critical risks by 40% via proactive governance.Created Incident & Defect Management Plan for DDI and OM phases, improving resolution speed by 20%.Standardized templates, reducing document creation time by 30% and increasing compliance accuracy.Produced ongoing program-wide communications to stakeholders, strengthening transparency and engagement.
EDUCATION
Regent University
Master's degree, Organizational Leadership
Oral Roberts University
BS, International Business
SKILLS
ABOUT PAUL F. S.
Inventive, effective oriented Leader with demonstrated success in increasing profits…
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