Patrick Lee

Principal Management Consultant @Orbis Integrated Solutions

Boston, MA, US

Responsibilities- Lead client initiatives to drive results through business process improvement, implementing new initiatives or performing an assessment of a current area of operations to find improvement opportunities (LEAN)- Analyze customer process life-cycle (Contact to Action, Lead to Cash, Sale to Commission, Service to Satisfaction, and Analyze to Insight)- Analyze business performance through key business metrics and service levels (KPI)- Identify, develop and solve problems analytically; coach senior leaders to approach assessment, problem solving and action planning in a systematic fashion- Gain approval and develop the road map and game plan for implementing the initiative - Elicit business requirements and facilitate the capture of value added business processes - Plan projects by leveraging delivery methods and industry knowledge to create project charters, work plans, and budgets that address project goals, objectives, scope, deliverables, milestones, roles, responsibilities, and risks- Facilitate complex team meetings involving business and technical resources, including third party vendors. Demonstrate credibility as a business partner to ensure business and technology decisions are reached to support business goals and objectives

Birmingham City University

Computer Studies