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Start for FreePatrick J Crowley
Shift Supervisor Food and Beverage Leadership @Starbucks
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WORK HISTORY
Shift Supervisor Food and Beverage Leadership @Starbucks
Store #05235 - The Starbucks Reserve in Palm Springs, CAStore #14629 - Sunset & Crescent Heights, West Hollywood, CAStore #05402 - Sunset & LaBrea, Los Angeles, CAStore #06729 - Santa Monica & LaBrea, West Hollywood, CAStore #17150 - Transit Commons, East Amherst, NYContribute to the daily management/operations for a close to 4 million yearly sales coffeehouse business that includes a Reserve service experience as well as an incubation new drink development to all our customers (daily flow of guests) with our 40+ employees.Sales event planning for store with regards to our yearly in-season special events, including Palm Springs PRIDE, Modernism Weeks, Coachella Music Festival, Stagecoach Country Festival, Splash House EDM Weeks, weekly PS Village Fest Night, White Party fundraiser, Christmas Festival of Lights Parade, PS 85th Anniversary Celebration in addition to other holiday & local CC calendar events.Sales up 22 to 30% YTD vs LY; Customer up 15 to 20% YTD vs LY - Busiest store in the company\'s Reserve division for volume sales (over $75K avg. weekly sales).#1 in district, region in area in sales volume for 2012 Refresher promotion and VIA sales (over 400% to goal); Most Refreshing Store 2012 for the whole business area.100+% to goal in 2012 Frappuccino promotion (#1 in the district).Regional winner of 2012, 2016 Holiday Verismo sales contest.100%(no violations P18Q1), 95.8, 94.8, 95.9, 93.8, 97.9, 94.0 & 91.5 QASA scores for store operations & cleanliness; 90+ survey score for customer satisfaction & quality in 2012. Customer connection score of 66 at Sunset store in Los Angeles for 2020.Partner of the Quarter (Q1 2018, Q4 2020) Sunset & Crescent Heights, West Hollywood, CA.Coached & Developed at Store #05232 Santa Monica & Robertson, West Hollywood, CA for four months (Q3 2019) with a new SM/team, including their store\'s biggest event PRIDE weekend (up 30% in total sales over LY over the 3-day period).ServeSafe Certified
EDUCATION
Williamsville East High School
Regents Honors
Boston University
BS
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